ACCEPTANCE AND REGISTRATION OF COMPLAINTS

• Complaints shall be submitted in writing and shall be deposited at the Head office of Bulgaria Insurance AD, on paper by mail to Sofia 1618, 110 - B Bulgaria Blvd., or in electronic form via e-mail : office@bulgariainsurance.bg
• The complainant should give a detailed description of what exactly the customer is dissatisfied with, and the customer may attach other additional documents to the complaint in his/her discretion.
• When the complaint is received, an incoming file number and date will be assigned, and the response period shall begin on the next working day.
• The filed complaints shall be entered in a separate register.