Bulgaria Insurance

Bulgaria Insurance launches new service for medical consultations and advice - Hello, Doc©

date 27 April, 2020

Bulgaria Insurance


Bulgaria Insurance launches new service for medical consultations and advice - Hello, Doc©, given the conditions of the state emergency situation caused by the outbreak of COVID-19 and the limited access of our customers to the majority of medical facilities and specialists in Bulgaria.

The purpose of Hello,Doc© is to provide the Company’s customers under group/corporate health insurance contracts quick and personal telephone and online access to the advice and recommendation of the medical adviser on health issues, saving them time, effort and money.

Through our new service Hello, Doc© our customers will have access to professional information and advice provided by our qualified medical experts. They are at disposal to chatover the phone and via e-mail communication, to listen and provide advice and counsel concerning customer’s inquiries, whether they either worry about physical ailments, vaccinations and etc. during the social exclusion, or about their general health condition or that of a family member.

Our medical experts are available from 10am to 4pm Monday to Friday. The consultations provided, whether via telephone or e-mail, are completely free of charge.

In order to use Hello, Doc©, contact our Customer Service Center by phone at + 359(0) 700 13 555 or via e-mail: coordinators@bulgariainsurance.bg and provide the following information:

  • Number of the personal health insurance card or the number of the concluded health insurance policy with Bulgaria Insurance AD
  • Contact phone or e-mail
  • Questions they would like to discuss in order to select the appropriate medical expert.

After receiving the request, within an hour our expert will contact the client to specify the appropriate time and manner for conducting the consultation. All telephone calls are conducted in complete privacy. Calls can be recorded and / or audited to improve the quality of service.

Hello, Doc© is not intended to replace the treating physician or relevant healthcare professional, nor can it be used to diagnose a disease or treatment, and to prescribe medication, but through it our medical experts can provide advice on specific diseases and conditions, information about the right specialist according to the symptoms you are experiencing, and to provide guidance and support.

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